Lake Bluff, Illinois
Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Purchased a new mattress and bedroom set, over $1500. The salesman told us for $10 the would dispose our old king mattress.

When they arrived they told us the mattress was too old (not even 10 yrs old). We told them that was not what we were told and that the mattress simply need to be thrown out in order to get the new one in. The young men said we are only allowed to dispose new items...what? Why would we ever have them throw out a new mattress?!?!

They said its policy. No where in the policy does it state the mattress should be new...ludicrous! With that my husband told them then take everything back, we don't want any of your stuff and will stop payment. Rather than trying to work something out, they left at 6 pm without even trying to make the customer happy.

Called customer service and he was useless and kept telling me "I'll take notes but I'm just a customer service agent at the call center listed on the website...sorry, thought that's who you might call in this situation!

Taking our $ elsewhere! Not pleased at all with the lack of professionalism!

Product or Service Mentioned: Steinhafels Customer Care.

Reason of review: Poor customer service.

I liked: Salesman.

I didn't like: Delivery men or the customer service, Customer service.

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