Product: Steinhafels Customer Care Clear all filters (16 of 16 reviews match)
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We went to buy a sectional couch.The sales rep was completely incompetent. She claimed they did not have a mirror image of the floor model, until we asked her to look again. She then forgot one of the pieces and charged us the delivery fee twice. Once the couch got...
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Steinhafels Customer Care
#1022153
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Steinhafels didn't have replacement chair, had to take store credit. Paid another 317.00, in the Clearance dept. Wanted us to pay delivery charge $145 even though they had to pick up old chair. 10/28-9:00am-Picked up old chair and dropped off new chair. ...
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Steinhafels Customer Care
#952206
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I was introduced to Steinhafels at the Kenosha location in 2000, by a co-worker who said she knew of a store that carried the kind of contemporary furniture I was looking for. I made my first purchase of a living rm set. I ordered a pair of lamps out of their...
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3.5
Milwaukee County, Wisconsin
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Steinhafels Customer Care
I liked
  • Pick up area staff
  • Selection
  • Mattress for the first 1-2 years
I didn't like
  • Poor customer service
#951757
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Steinhafels Customer Care Review

#836910
1.0
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Long story short, extremely rude. Zero customer service skills. Lost 10k from us. Will never return. Kenosha Wisconsin.
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Awful customer service.They will hang up on you multiple times and then when you finally speak with a manager, they tell you that they will call you back and never do. They also have poor quality products that are expensive. We bought their nicest bed frame brand and...
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1.1
Cottage Grove, Wisconsin
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Steinhafels Customer Care
#934485
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How many times do you need to tell a sales person you DONT WANT OR NEED their help? Apparently 100's because I may have told Dawn Graham 99 times that I didn't want assistance. Seriously offensive probing questions. Very offensive assumptive selling tactics. Quite a few places in Appleton to shop for quality without the high prices and hounding sales people of Steinhafels! Do yourself a favor, shop ANYWHERE but Steinhafels...
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1.0
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Steinhafels Customer Care
I didn't like
  • Poor customer service
#930795
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Steinhafels in Kenosha sucks, and they have no customer service. If you pick up your furniture, and its in a box, you better check it out, because if it is broke in anyway, they will not give a ***. And no matter how big it is, they will make you bring it back, unless...
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Steinhafels Customer Care
I didn't like
  • Management
  • Poor customer service
  • Whole experience
#917540
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An attorney at our firm has run into the exact same issue, and we were told by Steinhafel's customer service that this is a common complaint but that if the tech can't "measure" a depression in the mattress then the criteria under the warranty are not met. The problem...
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Steinhafels Customer Care
#910893
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Purchased a new mattress and bedroom set, over $1500.The salesman told us for $10 the would dispose our old king mattress. When they arrived they told us the mattress was too old (not even 10 yrs old). We told them that was not what we were told and that the mattress...
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1.4
Lake Bluff, Illinois
Product
Steinhafels Customer Care
I liked
  • Salesman
I didn't like
  • Delivery men or the customer service
  • Poor customer service
#893468
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I spent over $5,000 in steinhafels on November 27,2015 for them to give me a delivery date for December 19,2015 and then told me someone we'll be calling me a couple days before to let me know the time of deliver I was fine with that into I called customer service #...
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1.0
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Steinhafels Customer Care
#753627
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Today after a week that was suppose to be my delivery date didn't happen! After clearing my schedule and waiting for my delivery that never happen! I Was asked to look at my couch before the delivery guys brought it in at the damage. The delivery guy had part of my...
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Steinhafels Customer Care
#701006
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