294 views
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.7

Ordered an expensive Tempur bed w/ adjustable frame that was supposedly in stock but would take 12 days to deliver. Accepted it for what it is even though my wife were sleeping terribly in old bed.

4 days before delivery called to confirm delivery time because it was set for a day both my wife and I had to work. They said they couldn't schedule it until two days away. Called back 2 days away and they had it scheduled for 9:45-11:45. I talked with Brian in shipping and he said the standard policy is to call 30 min in advance of delivery.

I said perfect and updated the phone number to call with my fathers number so he could meet them. ( He lives in my neighborhood) 11:45 comes around and no call, so I called shipping and Diana answers and says they already tried to deliver and the notes say they were there at 9:15. They say they called the number , which was impossible because my father had no history of missed calls. Then only waited 15 min for someone to show up.

So technically its still only 9:30, a full 15 min before anyone is suppose to deliver. Diana smugly said we should have been there and they cant reschedule until tonight and then delivery would most likely be a full week from today!! I asked to speak to a manager and Diana said she was the manager. She really didn't care.

Called Sales Manager and he was not phased in the least and was just fine with me cancelling my order because he wasn't going to accommodate. The sales person we had called and she apologized and offered 100 bucks off..

I said no thanks , due to the customer service Ill take my business elsewhere. IL never go there again!!

Reason of review: Poor customer service.

Monetary Loss: $4000.

Preferred solution: Full refund.

Location: Appleton, Wisconsin

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Steinhafels Reviews

  1. 73 reviews
  2. 20 reviews
  3. 15 reviews
  4. 3 reviews
  5. 1 review
Steinhafels reviews