First off... Go elsewhere. Here's why. They charge you top dollar for their products. They offer their so called "warranty". But don't tell you what the exclusions are. We bought a new Memory foam Mattress from these guys back in Feb 2011. Mattress has always been in a...Read more
Purchased L shaped couch for $2,500 and within a couple of weeks the cushions sunk so much that we were situng on a slant. They were flat like pancakes. The chase had springs that were not attached right and the cording around the cushions were cut off because the...Read more
Park City, Kansas
Three delivery drivers couldn't get a couch into my basement even though my wife and I were able to without damaging the product. Didn't take proper measurements or even bother removing the doors to create the room necessary to get the furniture into the house. On top...Read more
Horrible customer service. Left matress that was to be picked up on the side of my house never came back to pick it up. Place is a joke after about 20 calls still waiting on a manager to call me back. 5 business days later matress still sitting on the side of my house.
Steinhafels Staff Review
I screen shotted what we posted to their facebook page
Short Review on May 26, 2015
Hi, not sure how to fix this . I set a brown paper grocery bag on table, removed it and this is what I have. Awful. How do I fix this? Sku 60435pkg8. Thank you, Kim
I ordered a sofa. Had to wait a month for it. After it finally arrived, it started sinking within a month after I bought it. Customer support has been lacking at best. Their technician has a very limited schedule and its weeks before he can see it. Customer support over the phone is useless. I just want my money back and go buy something somewhere else.
Firstly.. They asked if I wanted it delivered.. Yes .. NO mention of delivery charge. $100. Do I want old mattress removed.. Yes No mention of $100. charge again.. I wanted Firm mattress. Well I am a small person .. I sink right in.. Now with 2-12 MONTH old...Read more
I recently purchased a clearance mattress from Steinhafels at a good deal. We were asked if we want the old mattress taken away. There was an extra charge to remove the mattress since the one we were purchasing was on clearance and for the ten bucks why not. We...Read more
I called to complain ... no service or satisfaction.. supposed to be firm mattress .. You sink right into it. my two sons could not believe they called it firm... since I couldn't get to store my son and I ordered over phone.. they lied to me saying I had price...Read more
My husband and I are very comfortable financially, but we don't always "look the part" especially on the weekends, when we are relaxing. We went in to Steinhafels in Appleton today, and after being ignored multiple times had to ask for help. I was shocked at how...Read more
Ordered 4 pieces, 2 special order. The sales person taking the order was more concerned about selling us fabric protection and even after 3 times telling her to remove it from the order it was still on there. Had no confidence our order was correct at all and called to...Read more
my husband and I recently moved into a new home and have purchased several items from Steinhafels. My biggest complaint is not being able to call a specific store for inquiries. Anytime I have a question it is a major hassle to get a call answered. They have a...Read more
I didn't like
- Poor customer service
i bought 2 mattress and all the strings are breaking and they said was stains and was not cause i check it before look at it and are stain maybe the only way can see one if you use a magnufyer iam very unhappy i have beds that were used beds and they nerver treading...Read more
I didn't like
- I want replace and are not
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