filters
state:
Show
city:
Show
category:
Show
product:
Show
First off... Go elsewhere. Here's why. They charge you top dollar for their products. They offer their so called "warranty". But don't tell you what the exclusions are. We bought a new Memory foam Mattress from these guys back in Feb 2011. Mattress has always been in a...
Read more
1.9
Product
I liked
  • Mattress for the first 5 years
#887758
Reply to reviews
Steinhafels King Hickory Sofa Review from Park City, Kansas
Steinhafels King Hickory Sofa Review from Park City, Kansas
Steinhafels King Hickory Sofa Review from Park City, Kansas
Purchased L shaped couch for $2,500 and within a couple of weeks the cushions sunk so much that we were situng on a slant. They were flat like pancakes. The chase had springs that were not attached right and the cording around the cushions were cut off because the...
Read more
Park City, Kansas
#880462
Reply to reviews
Three delivery drivers couldn't get a couch into my basement even though my wife and I were able to without damaging the product. Didn't take proper measurements or even bother removing the doors to create the room necessary to get the furniture into the house. On top...
Read more
#880248
Reply to reviews

Mattress Review

Steinhafels
#690030
1.2
Details
Horrible customer service. Left matress that was to be picked up on the side of my house never came back to pick it up. Place is a joke after about 20 calls still waiting on a manager to call me back. 5 business days later matress still sitting on the side of my house.
Comment
Show
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Steinhafels - Simple Review #1438188692
1/1

Steinhafels Staff Review

Steinhafels
#673853
2.0
Details
I screen shotted what we posted to their facebook page
Comment
Show
Diversity of Products or Services
Price Affordability
Reliability
Staff
Value for money

Short Review on May 26, 2015

Steinhafels
#640942
2.7
Details
Hi, not sure how to fix this . I set a brown paper grocery bag on table, removed it and this is what I have. Awful. How do I fix this? Sku 60435pkg8. Thank you, Kim
Comment
Show
Product or Service Quality
Style and Design
Website

Sofa Review

Steinhafels
#588425
1.0
Details
I ordered a sofa. Had to wait a month for it. After it finally arrived, it started sinking within a month after I bought it. Customer support has been lacking at best. Their technician has a very limited schedule and its weeks before he can see it. Customer support over the phone is useless. I just want my money back and go buy something somewhere else.
Comment
Show
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Warranty
Website

Firstly.. They asked if I wanted it delivered.. Yes .. NO mention of delivery charge. $100. Do I want old mattress removed.. Yes No mention of $100. charge again.. I wanted Firm mattress. Well I am a small person .. I sink right in.. Now with 2-12 MONTH old...
Read more
1.0
#872230
Reply to reviews

I recently purchased a clearance mattress from Steinhafels at a good deal. We were asked if we want the old mattress taken away. There was an extra charge to remove the mattress since the one we were purchasing was on clearance and for the ten bucks why not. We...
Read more
Anonymous
purushottam soni

julie enterprises manufacture wooden furniture raja park jaipur 302004 (raj) mattress not exchange garrente periad . 3month call reagular mattress with out call any reaction...

1.0
#871966
Reply to reviews
I called to complain ... no service or satisfaction.. supposed to be firm mattress .. You sink right into it. my two sons could not believe they called it firm... since I couldn't get to store my son and I ordered over phone.. they lied to me saying I had price...
Read more
#868978
Reply to reviews
My husband and I are very comfortable financially, but we don't always "look the part" especially on the weekends, when we are relaxing. We went in to Steinhafels in Appleton today, and after being ignored multiple times had to ask for help. I was shocked at how...
Read more
2.3
#822075
Reply to reviews
Ordered 4 pieces, 2 special order. The sales person taking the order was more concerned about selling us fabric protection and even after 3 times telling her to remove it from the order it was still on there. Had no confidence our order was correct at all and called to...
Read more
1.0
I didn't like
  • Poor customer service and communication
#815061
Reply to reviews
my husband and I recently moved into a new home and have purchased several items from Steinhafels. My biggest complaint is not being able to call a specific store for inquiries. Anytime I have a question it is a major hassle to get a call answered. They have a...
Read more
1.0
I didn't like
  • Poor customer service
#804077
Reply to reviews
i bought 2 mattress and all the strings are breaking and they said was stains and was not cause i check it before look at it and are stain maybe the only way can see one if you use a magnufyer iam very unhappy i have beds that were used beds and they nerver treading...
Read more
2.3
I didn't like
  • I want replace and are not
#797436
Reply to reviews