filters
state:
Show
city:
Show
product:
Show
Sat on a sofa at the appleton store. Was very comfortable and was told well made. Was a special order (worked with Debbie) took eight weeks and when arrived was a SOFA BED..hard as a rock.Sent it back. Received new couch..HARD AS A ROCK not what I sat in at store. Was...
Read more
2.5
Product
I liked
  • Selection
  • Spoken promises
I didn't like
  • Broken promises
  • Poor management
#915381
Reply to reviews
An attorney at our firm has run into the exact same issue, and we were told by Steinhafel's customer service that this is a common complaint but that if the tech can't "measure" a depression in the mattress then the criteria under the warranty are not met. The problem...
Read more
#910893
Reply to reviews
Purchased a new mattress and bedroom set, over $1500. The salesman told us for $10 the would dispose our old king mattress. When they arrived they told us the mattress was too old (not even 10 yrs old). We told them that was not what we were told and that the...
Read more
1.4
Lake Bluff, Illinois
I liked
  • Salesman
I didn't like
  • Delivery men or the customer service
  • Poor customer service
#893468
Reply to reviews

Living Room Set Review

Steinhafels
#810504
Living room set bought from steinhafe lasted 2 year, my truck seat that I seat in for 23 years look better than the couch I got from them & I only weight 135 lb that's sad
Comment
Show
Steinhafels - Review about Mattress from Loves Park, Illinois
1/1

Steinhafels - Review about Mattress from Loves Park, Illinois

Steinhafels
#786961
I wish I would've looked at the reviews before I bought a mattress do not buy from these people this mattress lasted eight months they'll tell you there's a Stain Unsanitary Burn And we're not big people the whole side of my bed collapsed on the bed basically garbage I spent $1000
Comment
Show

Mattress Review

Steinhafels
#690030
1.2
Details
Horrible customer service. Left matress that was to be picked up on the side of my house never came back to pick it up. Place is a joke after about 20 calls still waiting on a manager to call me back. 5 business days later matress still sitting on the side of my house.
Comment
Show
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Steinhafels - Simple Review #1438188692
1/1

Steinhafels Staff Review

Steinhafels
#673853
2.0
Details
I screen shotted what we posted to their facebook page
Comment
Show
Diversity of Products or Services
Price Affordability
Reliability
Staff
Value for money
My parents spent over $2500.00 on 2 mattresses, box springs and a lower frame, because my mom cannot get into the bed if its too high. They are also in an assisted living complex. MEANING THEY CANNOT GET AROUND WITHOUT HELP! We paid to have it setup and the old...
Read more
1.0
#892786
Reply to reviews
First off... Go elsewhere. Here's why. They charge you top dollar for their products. They offer their so called "warranty". But don't tell you what the exclusions are. We bought a new Memory foam Mattress from these guys back in Feb 2011. Mattress has always been in a...
Read more
1.9
Product
I liked
  • Mattress for the first 5 years
#887758
Reply to reviews
Steinhafels King Hickory Sofa Review from Park City, Kansas
Steinhafels King Hickory Sofa Review from Park City, Kansas
Steinhafels King Hickory Sofa Review from Park City, Kansas
Purchased L shaped couch for $2,500 and within a couple of weeks the cushions sunk so much that we were situng on a slant. They were flat like pancakes. The chase had springs that were not attached right and the cording around the cushions were cut off because the...
Read more
Park City, Kansas
#880462
Reply to reviews
Three delivery drivers couldn't get a couch into my basement even though my wife and I were able to without damaging the product. Didn't take proper measurements or even bother removing the doors to create the room necessary to get the furniture into the house. On top...
Read more
#880248
Reply to reviews

Firstly.. They asked if I wanted it delivered.. Yes .. NO mention of delivery charge. $100. Do I want old mattress removed.. Yes No mention of $100. charge again.. I wanted Firm mattress. Well I am a small person .. I sink right in.. Now with 2-12 MONTH old...
Read more
1.0
#872230
Reply to reviews

I recently purchased a clearance mattress from Steinhafels at a good deal. We were asked if we want the old mattress taken away. There was an extra charge to remove the mattress since the one we were purchasing was on clearance and for the ten bucks why not. We...
Read more
Anonymous
purushottam soni

julie enterprises manufacture wooden furniture raja park jaipur 302004 (raj) mattress not exchange garrente periad . 3month call reagular mattress with out call any reaction...

1.0
#871966
Reply to reviews
I called to complain ... no service or satisfaction.. supposed to be firm mattress .. You sink right into it. my two sons could not believe they called it firm... since I couldn't get to store my son and I ordered over phone.. they lied to me saying I had price...
Read more
#868978
Reply to reviews