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Absolutely terrible from the start. My fiancé bought thousands of dollars of furniture, and was even talked into buying the guardsman insurance plan. Trust me when I say, go somewhere else. Bought a three piece sectional, delivery came late with the wrong sectional...
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1.0
#1358915
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I bought a couch for $1700 a few years back. I was talked into buying the Guardsman protection plan. We had a baby and there were milk stains over the years. When we washed one of the cushion covers it ripped trying to put it back over the cushion. We called Guardsman...
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1.0
I didn't like
  • Scam of a warranty they provide
#1358134
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I bought a couch for $1700 a few years back. I was talked into buying the Guardsman protection plan. We had a baby and there were milk stains over the years. When we washed one of the cushion covers it ripped trying to put it back over the cushion. We called Guardsman...
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#1357908
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Today I was served the worst customer service EVER! In March we purchased new furniture from #steinhafelsfurniture and when we purchased the furniture the salesman asked if we wanted to purchase the protection plan that would cover repairs including damage from a pet....
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1.0
#1314021
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We took delivery of a sectional almost two weeks ago. When the ottoman was brought upstairs we noticed damage to one of the legs. The delivery crew was very anxious to call customer service to set up a repair of replacement. We did hear a bang, but we are in a new...
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2.2
#1282001
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my husband and I made a purchase at ur Kenosha, Wi location on Sat. April 14th. We picked up the items on Tues April 17th. When we got the items home and opened the boxes, there was a strong odor of what smelled like gasoline on the boxes and items of purchase. Odor...
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I didn't like
  • Customer service
#1238772
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We purchased a leather, power-reclining sofa from Steinhafels and were very excited about the purchase. However, as soon as it was set up at home, we could see that one footrest was bent. We called Steinhafels, who would have replaced it, but wanted to charge us for...
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Product
#1215908
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Steinhafels - Terrible Customer Service and awful quality
Steinhafels - Terrible Customer Service and awful quality
Multiple times I have received bad or damaged furniture that I bought from Steinahafels and I contacted customer service. After talking to CS they just made me feel like it’s my fault and they were not accommodating. The last set of couches I bought in August 2017 and...
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1.0
#1168592
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Like everyone else we experienced rude, crude, lying, rotten sales people, their customer service is based on avoiding any kind of accountability at all in the whole company. There is no way to reach anyone at all above the lowly sad sales people at the store. The...
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#1124858
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Contact Steinhafels

Mailing Address:
Steinhafels,Inc. Headquarters
I-94 & County Hwy F (Exit 295) W231 N1013 County Hwy F
Waukesha, Wisconsin 53186-1502
United States
Phone:
(866) 351-4600
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I put earnest money down for a clock. Got a receipt. The salesman then sold the clock. They not even call me nor did they let me speak with a manager. Nothing to resolve the situation. This is the worst company around. I have no respect for them. They should be fined....
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I liked
  • Variety
#1122424
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