Latest review first
Steinhafels - Don't Let Them Enter Your Home
We recently moved into our newly built home. We purchased a mattress from Steinhafels. It was a nightmare! Delivery #1 - the delivery guys scratched our brand new bedroom set (which was not purchased from Steinhafels). They also ripped the mattress. See pics! Delivery #2 - the delivery guys came back to replace the ripped mattress. Check out how careful they were...see light they bent. I called the manager and explained our nightmare. No reimbursement for damaging a new bedroom set, bending our light. He did let me know they will be doing training for delivery people. They can do all the training they want; we will not purchase a thing from that store. Absolute nightmare. Completely careless. I would not recommend purchasing anything from Steinhafels.
We purchased what we considered to be a very nice leather sectional sofa from Steinhafels in May of 2019. After only few months we noticed that the end recliners seemed to be leaning. We contacted Steinhafels and they came out and "repaired" them. We were told that 2...Read more
Pewaukee City, Wisconsin
Steinhafels in Sun Prairie City, Wisconsin - Buyer bewar!!
I received my money back only after receiving two defective ones in replacement for a 4 yr old Simmons! Manager recommended one who as a 30 some yr old knew nothing about mattress for a disabled person with multiple back issues! They were rude nasty unco operative ! I am red flagged so can no longer shop there for something I did not do! Steve Steinhafel and Brian asst mngr and Mark mngr were absolutely awful to work with! All the girls in CSR team were great but guys not so much! Brian set me up! Even tech Kurt stayed that!
Sun Prairie City, Wisconsin
Steinhafels - Buyer beware
Yes I was red flagged by Steve Steinhafel Asst mngr Brian, so can no longer shop there ! I received my money back but can never shop there again! Quite harsh for them sending me two defective mattress to replace the first one! Steinhafels has a company in IL as WI it is illegal to resell used mattress but not in IL! So they send them to IL and IL sends there to them a real scam! This info came from a 16 yr employee who worked for them and quit because of their unethical policies! I asked them to check the last replacement and Kurt told me it had 1/2 in depression and large lump fromstanding on its side that could not be fixed!
Steinhafels in West Allis, Wisconsin - Unethical
See the photo of a complaint I registered with Yelp.
Steinhafels - Terrible experience!’n
My experience with this unethical company started last October, it is now April.
if you read my first complaint I got a replacment because the manage did not know anything about mattress and people with back pain or fusion or scoliois knowing far well the defective mattress cause my hips to rotate and SI joint to twist. The pain that mattress...Read more
Steinhafels - Poor phone contact poor mngr knowledge of mattress’
Return of 4 yr old very bad defective mattress most likely from deliver staff falling on top of it on 4 stairs and thought it was funny! Exchanged but mngr recommended micrcoil which caused severe pain down legs and no sleep ! Went back a girl helped me pick out a hybrid half foam all kinds and half coils she was the only one who knew what to look for!!steve train your staff in mattress for people with back issues! We can’t always tell ! Take pictures so you can see your back !
I had a severely 4 yr old defective mattress that caused my hips to torque! The mngr knew almost nothing about back pls and the proper mattress for you! This is something all mattress people should be trained especially a mngr! He exchanged in with a 120 guaranty and...Read more
Steinhafels - Very poor managers
When Terry urban retired you lost the best manager you ever had! A new one knows nothing about mattress and doesn’t want to tell you what is in them! Then they give you a box springbthat was used or old model not one that is matched for your bed! I saw more people leave without buying it want funny! I have warrenty claim for an very defective mattress and I am being nickeled and dimes to death! I got a free box spring but got a fifferent so he charged me for the one that matched my bed! Hello does anyone care one of your mattes 4 yrs old caused an SIJoint twist? Obviouly not!
I purchased the Villa Sofa KSU/DES/VSN 351394437at the end of August After 2 months, I noticed the pillows on the back were quickly deteriorating and losing their shape and the fabric of the entire sofa was rapidly starting to pill along with a squeak in the back when...Read more
- Salesman was nice-
I didn't like
- I want replace and are not
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