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We purchased a leather, power-reclining sofa from Steinhafels and were very excited about the purchase. However, as soon as it was set up at home, we could see that one footrest was bent. We called Steinhafels, who would have replaced it, but wanted to charge us for...
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#1215908
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Steinhafels - Terrible Customer Service and awful quality
Steinhafels - Terrible Customer Service and awful quality
Multiple times I have received bad or damaged furniture that I bought from Steinahafels and I contacted customer service. After talking to CS they just made me feel like it’s my fault and they were not accommodating. The last set of couches I bought in August 2017 and...
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1.0
#1168592
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Like everyone else we experienced rude, crude, lying, rotten sales people, their customer service is based on avoiding any kind of accountability at all in the whole company. There is no way to reach anyone at all above the lowly sad sales people at the store. The...
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#1124858
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I put earnest money down for a clock. Got a receipt. The salesman then sold the clock. They not even call me nor did they let me speak with a manager. Nothing to resolve the situation. This is the worst company around. I have no respect for them. They should be fined....
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I liked
  • Variety
#1122424
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On Friday, 27-October-2017 at approximately 1:00 pm I went to pick up a clock that was on hold for me. I put money down and when I got there I was told the clock was sold. I then called the store and requested a call from the area manager. No one called me back. The...
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I didn't like
  • Whole experience
  • Poor customer service and communication
  • Poor customer service
#1121949
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Steinhafels - Terribble

I bought a clock and they sold it. No call back. I went to pick it up. It was gone.
#1121864
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Steinhafels - Clock sold without calling me.

The sales person told me i had unt il i goy paid to pick it up. He sold the clock. No phone call.
#1121813
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We bought a couch Spring of last year, we love the couch but during delivery the guys accidentally ripped off the handle to our front door. They were very apologetic and provided a number to have the lock replaced. We replaced the handle/lock ourselves and tried to get...
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Anonymous
VHCustomer

Just to update - They actually repaired the damage a few days later in my case. They have a guy who just does these kinds of repairs.

Anonymous
VHCustomer

They just smashed in my closet door this morning... it will have to be replaced. Reading this is not making me very optimistic. Thanks for posting it though, so I know what...

3.5
#1109219
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We bought a couch and loves eat from them took out the extended warranty after couple years leather and vinyl started to separate had to go through warranty company. You have to take pictures then resize them and then wait for a response, once you get that if they okay...
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3.1
Product
I didn't like
  • Great in store service
#1102767
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Contact Steinhafels

Mailing Address:
Steinhafels,Inc. Headquarters
I-94 & County Hwy F (Exit 295) W231 N1013 County Hwy F
Waukesha, Wisconsin 53186-1502
United States
Phone:
(866) 351-4600
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Steinhafels Products and Services

Bought the extended warranty thank God furniture is falling apart in less than a year They covered on the warranty The only problem I've been without a couch for over a month my friend bought almost the same leather furniture set for $1500 Their furniture is cheap the...
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1.2
#1101384
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