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Steinhafels - Delivery sucks

After waiting weeks for my furniture 1pc was damaged in the delivery, I canceled the order on the spot... The inside the truck was a disaster as they stepped over other pieces of garbage to get my furniture out of the truck.....it could of been a garbage truck with all the crap in the way
Company wrote 0 private or public responses to the review from Oct 17.
2.5
Details
Customer service
Delivery Service
Price Affordability
Warranty
#1384589
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Beware their terrible delivery. Their truck actually ran out of gas on 10/8/18. I had moved my furniture out on Monday morning. They could not reschedule until Wednesday 10/10/18. Even then, they are three hours late. Their customer service can do nothing and does not...
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Company wrote 0 public responses to the review from Oct 10.
#1378622
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Absolutely terrible from the start. My fiancé bought thousands of dollars of furniture, and was even talked into buying the guardsman insurance plan. Trust me when I say, go somewhere else. Bought a three piece sectional, delivery came late with the wrong sectional...
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Company wrote 0 private or public responses to the review from Sep 18.
1.0
#1358915
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I bought a couch for $1700 a few years back. I was talked into buying the Guardsman protection plan. We had a baby and there were milk stains over the years. When we washed one of the cushion covers it ripped trying to put it back over the cushion. We called Guardsman...
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Company wrote 0 private or public responses to the review from Sep 17.
1.0
I didn't like
  • Scam of a warranty they provide
#1358134
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I bought a couch for $1700 a few years back. I was talked into buying the Guardsman protection plan. We had a baby and there were milk stains over the years. When we washed one of the cushion covers it ripped trying to put it back over the cushion. We called Guardsman...
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Company wrote 0 private or public responses to the review from Sep 17.
#1357908
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Today I was served the worst customer service EVER! In March we purchased new furniture from #steinhafelsfurniture and when we purchased the furniture the salesman asked if we wanted to purchase the protection plan that would cover repairs including damage from a pet....
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Company wrote 0 private or public responses to the review from Jul 26.
1.0
#1314021
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We took delivery of a sectional almost two weeks ago. When the ottoman was brought upstairs we noticed damage to one of the legs. The delivery crew was very anxious to call customer service to set up a repair of replacement. We did hear a bang, but we are in a new...
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Company wrote 0 private or public responses to the review from Jun 17.
2.2
#1282001
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my husband and I made a purchase at ur Kenosha, Wi location on Sat. April 14th. We picked up the items on Tues April 17th. When we got the items home and opened the boxes, there was a strong odor of what smelled like gasoline on the boxes and items of purchase. Odor...
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Company wrote 0 private or public responses to the review from Apr 22.
I didn't like
  • Customer service
#1238772
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We purchased a leather, power-reclining sofa from Steinhafels and were very excited about the purchase. However, as soon as it was set up at home, we could see that one footrest was bent. We called Steinhafels, who would have replaced it, but wanted to charge us for...
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Company wrote 0 private or public responses to the review from Mar 21.
Product
#1215908
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Contact Steinhafels

Mailing Address:
Steinhafels,Inc. Headquarters
I-94 & County Hwy F (Exit 295) W231 N1013 County Hwy F
Waukesha, Wisconsin 53186-1502
United States
Phone:
(866) 351-4600
More
Steinhafels - Terrible Customer Service and awful quality
Steinhafels - Terrible Customer Service and awful quality
Multiple times I have received bad or damaged furniture that I bought from Steinahafels and I contacted customer service. After talking to CS they just made me feel like it’s my fault and they were not accommodating. The last set of couches I bought in August 2017 and...
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Company wrote 0 private or public responses to the review from Jan 13.
1.0
#1168592
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