We took delivery of a sectional almost two weeks ago. When the ottoman was brought upstairs we noticed damage to one of the legs. The delivery crew was very anxious to call customer service to set up a repair of replacement. We did hear a bang, but we are in a new...Read more
my husband and I made a purchase at ur Kenosha, Wi location on Sat. April 14th. We picked up the items on Tues April 17th. When we got the items home and opened the boxes, there was a strong odor of what smelled like gasoline on the boxes and items of purchase. Odor...Read more
We purchased a leather, power-reclining sofa from Steinhafels and were very excited about the purchase. However, as soon as it was set up at home, we could see that one footrest was bent. We called Steinhafels, who would have replaced it, but wanted to charge us for...Read more
Multiple times I have received bad or damaged furniture that I bought from Steinahafels and I contacted customer service. After talking to CS they just made me feel like it’s my fault and they were not accommodating. The last set of couches I bought in August 2017 and...Read more
Like everyone else we experienced rude, crude, lying, rotten sales people, their customer service is based on avoiding any kind of accountability at all in the whole company. There is no way to reach anyone at all above the lowly sad sales people at the store. The...Read more
I put earnest money down for a clock. Got a receipt. The salesman then sold the clock. They not even call me nor did they let me speak with a manager. Nothing to resolve the situation. This is the worst company around. I have no respect for them. They should be fined....Read more
On Friday, 27-October-2017 at approximately 1:00 pm I went to pick up a clock that was on hold for me. I put money down and when I got there I was told the clock was sold. I then called the store and requested a call from the area manager. No one called me back. The...Read more
I didn't like
- Whole experience
- Poor customer service
- Poor customer service and communication
Steinhafels - Clock sold without calling me.
The sales person told me i had unt il i goy paid to pick it up. He sold the clock. No phone call.
Steinhafels - Salesperson said that he would keep the clock till i got pai
They sold the clock. The manager kicked me out of the store. They never called me. I want the clock at the same price. They are very rude. They are dishonest.
We bought a couch Spring of last year, we love the couch but during delivery the guys accidentally ripped off the handle to our front door. They were very apologetic and provided a number to have the lock replaced. We replaced the handle/lock ourselves and tried to get...Read more
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