We purchased $3500 in living room furniture 2/22/15.We were told delivery should be 4/21/15.
To date have received 9 new delivery updates the latest 6/1/15. Was told by customer service he had never seen anything like this and it was highly unusual. Then told by a manager that because of the dock strike which ended in February this is common and basically told "too bad". Asked for free delivery ($95.00) was told would receive no compensation.
Manager was very rude, condescending and uncaring.Would never buy another item from them even if we could get it off the floor!!!!
bearluv666 wrote the review because of poor customer service at Steinhafels. Reviewer claimed that he or she lost $3500 and wants Steinhafels to issue a partial refund.
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.