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2.6

Sat on a sofa at the appleton store. Was very comfortable and was told well made.

Was a special order (worked with Debbie) took eight weeks and when arrived was a SOFA BED..hard as a rock.Sent it back. Received new couch..HARD AS A ROCK not what I sat in at store. Was told would soften up. They sent a man out to inspect it and he also send was firm, would talk with his boss and PROMISED to get back to me.NEVER DID..contacted customer service, asked her if I could just exchange the inner cushion, would keep the cover and would pay for it myself.

She would contact the Jonathan Louis company.......she never got back to me. It is 8 months later has been sat on 24/7 and it is not true that it will soften up. The one they had in the store they had only a couple of months and was very, very comfortable...AND THAT IS WHAT I EXPECTED.

I am firmly requesting some follow through, some communitcation and some resolve. If this does not happen will go to the next level for the poor treatment starting with sales lady, man who came to house and customer service..............if this is how you do business i am surprised you are still in business or is this just the Appleton store.

Reason of review: no communication from ANYONE.

Preferred solution: Let the company propose a solution.

Steinhafels Pros: Spoken promises, Selection.

Steinhafels Cons: Broken promises, Horrible customer service, Poor management.

Location: Appleton, Wisconsin

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