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Leather sofa set was delivered with a nick/cut in the leather. The store had the set in stock but ordered the wrong replacement sofa. As a result, the set was no longer available. They suggested trying to repair it which made it worst. The leather now looks burnt. In...
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#956430
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Bought lift chair 9/23/15 for elderly mother who had a stroke. Paid for 5 year warranty. After 1 year, motor went out. Steinhafels didn't have replacement chair, had to take store credit. Paid another 317.00, in the Clearance dept. Wanted us to pay delivery charge...
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#952206
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I was introduced to Steinhafels at the Kenosha location in 2000, by a co-worker who said she knew of a store that carried the kind of contemporary furniture I was looking for. I made my first purchase of a living rm set. I ordered a pair of lamps out of their...
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3.5
Milwaukee County, Wisconsin
I liked
  • Mattress for the first 1-2 years
  • Selection
  • Pick up area staff
I didn't like
  • Poor customer service
#951757
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Steinhafels Delivery Service Review

Steinhafels
#957139
1.3
Details
Worst customer service. Delivery takes forever!! I should have gone to Ashley Furniture. I have used then before and their customer service was so much better.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Short Review on May 04, 2016

Steinhafels
#841694
Payed for a couch. Rented a trailor drove 45 minutes to pick up. Not there. Have family coming forvweekend and no couch. They offered free delivery next week!!! So now i have to rent a trailor again and they offered no credit no apologies.
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Customer Service Review

Steinhafels
#837049
I just bought a new house and I asked my friends and family for recommendations on where to get furniture. Their biggest recommendation was to NOT purchase from here. The reason was customer service, you can have the best prices, quality and whatever else but all of that doesn't mean anything if you have no customers.
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Steinhafels Customer Care Review

Steinhafels
#836910
1.0
Details
Long story short, extremely rude. Zero customer service skills. Lost 10k from us. Will never return. Kenosha Wisconsin.
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Customer service
Product or Service Quality
Reliability
Staff
The salesman are liars. They push and push the warranty services they offer and don't stand by their word. I purchased a $3,000 couch and a $500 warranty plan. I called to have the couch serviced and they said the damage was 9 days ago and had to be reported within...
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1.8
Product
I didn't like
  • Poor customer service and communication
#940748
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Ordered an expensive Tempur bed w/ adjustable frame that was supposedly in stock but would take 12 days to deliver. Accepted it for what it is even though my wife were sleeping terribly in old bed. 4 days before delivery called to confirm delivery time because it was...
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2.9
#936090
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Awful customer service. They will hang up on you multiple times and then when you finally speak with a manager, they tell you that they will call you back and never do. They also have poor quality products that are expensive. We bought their nicest bed frame brand and...
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1.1
Cottage Grove, Wisconsin
#934485
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Wow! Will NEVER step foot in this place again! Completely ambushed by relentless sales person who would NOT back down, would NOT leave me alone while I tried to browse privately. How many times do you need to tell a sales person you DONT WANT OR NEED their help?...
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1.0
I didn't like
  • Poor customer service
#930795
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What a terrible experience. Was lied to during a sales pitch, delivery was suppose to be free but turned out it wasn't. They forgot our products and had to remind them weeks later. Can't call anyone at the store, and the people that work there can't help. Hard to...
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1.0
Combined Locks, Wisconsin
Product
#922809
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We bought two recliner sofas in March 2015. The sofa's were supposed to be on sale for the employee discount price.(like the sale that is going on now). We did not want the green color of the floor model so we looked at sample swatches. We picked brown and when we went...
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1.0
Bear Creek, Wisconsin
I didn't like
  • Service
#921866
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Steinhafels in Kenosha sucks, and they have no customer service. If you pick up your furniture, and its in a box, you better check it out, because if it is broke in anyway, they will not give a ***. And no matter how big it is, they will make you bring it back, unless...
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I didn't like
  • Poor customer service
  • Management
  • Whole experience
#917540
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