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Ordered an expensive Tempur bed w/ adjustable frame that was supposedly in stock but would take 12 days to deliver. Accepted it for what it is even though my wife were sleeping terribly in old bed. 4 days before delivery called to confirm delivery time because it was...
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2.9
#936090
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Awful customer service. They will hang up on you multiple times and then when you finally speak with a manager, they tell you that they will call you back and never do. They also have poor quality products that are expensive. We bought their nicest bed frame brand and...
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1.1
Cottage Grove, Wisconsin
#934485
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Wow! Will NEVER step foot in this place again! Completely ambushed by relentless sales person who would NOT back down, would NOT leave me alone while I tried to browse privately. How many times do you need to tell a sales person you DONT WANT OR NEED their help?...
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1.0
I didn't like
  • Poor customer service
#930795
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Customer Service Review

Steinhafels
#837049
I just bought a new house and I asked my friends and family for recommendations on where to get furniture. Their biggest recommendation was to NOT purchase from here. The reason was customer service, you can have the best prices, quality and whatever else but all of that doesn't mean anything if you have no customers.
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Steinhafels Customer Care Review

Steinhafels
#836910
1.0
Details
Long story short, extremely rude. Zero customer service skills. Lost 10k from us. Will never return. Kenosha Wisconsin.
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Customer service
Product or Service Quality
Reliability
Staff

Living Room Set Review

Steinhafels
#810504
Living room set bought from steinhafe lasted 2 year, my truck seat that I seat in for 23 years look better than the couch I got from them & I only weight 135 lb that's sad
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Steinhafels - Review about Mattress from Loves Park, Illinois
1/1

Steinhafels - Review about Mattress from Loves Park, Illinois

Steinhafels
#786961
I wish I would've looked at the reviews before I bought a mattress do not buy from these people this mattress lasted eight months they'll tell you there's a Stain Unsanitary Burn And we're not big people the whole side of my bed collapsed on the bed basically garbage I spent $1000
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What a terrible experience. Was lied to during a sales pitch, delivery was suppose to be free but turned out it wasn't. They forgot our products and had to remind them weeks later. Can't call anyone at the store, and the people that work there can't help. Hard to...
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1.0
Combined Locks, Wisconsin
Product
#922809
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We bought two recliner sofas in March 2015. The sofa's were supposed to be on sale for the employee discount price.(like the sale that is going on now). We did not want the green color of the floor model so we looked at sample swatches. We picked brown and when we went...
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1.0
Bear Creek, Wisconsin
I didn't like
  • Service
#921866
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Steinhafels in Kenosha sucks, and they have no customer service. If you pick up your furniture, and its in a box, you better check it out, because if it is broke in anyway, they will not give a ***. And no matter how big it is, they will make you bring it back, unless...
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I didn't like
  • Management
  • Whole experience
  • Poor customer service
#917540
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Sat on a sofa at the appleton store. Was very comfortable and was told well made. Was a special order (worked with Debbie) took eight weeks and when arrived was a SOFA BED..hard as a rock.Sent it back. Received new couch..HARD AS A ROCK not what I sat in at store. Was...
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2.5
Product
I liked
  • Spoken promises
  • Selection
I didn't like
  • Broken promises
  • Poor management
#915381
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An attorney at our firm has run into the exact same issue, and we were told by Steinhafel's customer service that this is a common complaint but that if the tech can't "measure" a depression in the mattress then the criteria under the warranty are not met. The problem...
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#910893
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Purchased a new mattress and bedroom set, over $1500. The salesman told us for $10 the would dispose our old king mattress. When they arrived they told us the mattress was too old (not even 10 yrs old). We told them that was not what we were told and that the...
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1.4
Lake Bluff, Illinois
I liked
  • Salesman
I didn't like
  • Delivery men or the customer service
  • Poor customer service
#893468
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My parents spent over $2500.00 on 2 mattresses, box springs and a lower frame, because my mom cannot get into the bed if its too high. They are also in an assisted living complex. MEANING THEY CANNOT GET AROUND WITHOUT HELP! We paid to have it setup and the old...
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1.0
#892786
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