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We bought a couch and loves eat from them took out the extended warranty after couple years leather and vinyl started to separate had to go through warranty company. You have to take pictures then resize them and then wait for a response, once you get that if they okay...
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3.1
Product
I didn't like
  • Great in store service
#1102767
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Bought the extended warranty thank God furniture is falling apart in less than a year They covered on the warranty The only problem I've been without a couch for over a month my friend bought almost the same leather furniture set for $1500 Their furniture is cheap the...
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1.2
#1101384
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Steinhafels - King sized bed isn't king sized

Had a steinhafela brand king sized mattress delivered on the 3rd of this month and instead of the 76x80 inch measurement of king sized mattresses it is 74x76. Not sure how this can happen.
2.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1084282
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Resolved

Steinhafels Wharehouse
Steinhafels Wharehouse
We bought a dining room table. When the dining room table was delivered the delivery team could not have been more rushed to get me to sign off and let them leave. While I could still hear the truck speeding away I notice awful gashes and scratches on the table. I...
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3.5
Product
I liked
  • Salesman
#1050455
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We went to buy a sectional couch. The sales rep was completely incompetent. She claimed they did not have a mirror image of the floor model, until we asked her to look again. She then forgot one of the pieces and charged us the delivery fee twice. Once the couch got...
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#1022153
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My husband and I are loyal customers of Steinhafels for over 15 years. We have had nothing but problems with Wells Fargo (the financial institution they use with numerous fraud cases in the courts) from setting up online payments to crediting payments and getting...
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1.6
#1006084
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Steinhafels Mattress Review

2 defective Dreams mattresses within 5 months
1.7
Details
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
Staff
Style and Design
Warranty
Website
#990067
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I have had my lift chair for less than a year. the controller malfunctioned and a new one was installed. i made the call and they scheduled the repair without a problem, i had the controller go out again, but this time they referred me a a web site to fill out claim...
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Anonymous
Anonymous

Lift chair still not repaired !!!!

2.6
I didn't like
  • Time to repair defect when called
#957776
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Steinhafels Delivery Service Review

Worst customer service. Delivery takes forever!! I should have gone to Ashley Furniture. I have used then before and their customer service was so much better.
1.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#957139
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Leather sofa set was delivered with a nick/cut in the leather. The store had the set in stock but ordered the wrong replacement sofa. As a result, the set was no longer available. They suggested trying to repair it which made it worst. The leather now looks burnt. In...
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Product
#956430
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