I have had my lift chair for less than a year. the controller malfunctioned and a new one was installed. i made the call and they scheduled the repair without a problem,
i had the controller go out again, but this time they referred me a a web site to fill out claim form. . I killed out the form on the web page but it would not be sent because they wanted two pictures.!
i called and they said they would send me a form hat did not require pictures. What a run-around to delay service.
i cannot use my lift chair now until they get that form back, review it, and then schedule the repair. HORRIBLE SERVICE FOR A DISABLED PERSON. who only want his chair repaired , but looks like not immediate response like i had on the first call to steinhf who took care of it in the phone, no *** forms and delays.
Product or Service Mentioned: Chair.
Reason of review: Poor customer service.
Preferred solution: fix the chair now, no claim forms and delays due to silly claim forms, did you fire your clerks .
I didn't like: Time to repair defect when called.