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1.6 Based on 38 reviews
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What a terrible experience. Was lied to during a sales pitch, delivery was suppose to be free but turned out it wasn't. They forgot our products and had to remind them weeks later. Can't call anyone at the store, and the people that work there can't help. Hard to track down a manager. Bought a new bunk bed and it was missing a top rung of the ladder out of the box and was told I'm *** out of luck. Manufacturer said I could buy one from... Read more

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We bought two recliner sofas in March 2015. The sofa's were supposed to be on sale for the employee discount price.(like the sale that is going on now). We did not want the green color of the floor model so we looked at sample swatches. We picked brown and when we went to do the paper work they said "oh ....the brown ones are not included in the sale. Should've been a red flag. The sales person then assured us that the manufacturer Franklin... Read more

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Steinhafels in Kenosha sucks, and they have no customer service. If you pick up your furniture, and its in a box, you better check it out, because if it is broke in anyway, they will not give a ***. And no matter how big it is, they will make you bring it back, unless of course you want to pay the 100.00 fee............NO CUSTOMER service........... GO TO BILTRITE, they know how to treat a customer !!!!!!!!!!!!!!! I payed 888.00 for a piece of... Read more

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Sat on a sofa at the appleton store. Was very comfortable and was told well made. Was a special order (worked with Debbie) took eight weeks and when arrived was a SOFA BED..hard as a rock.Sent it back. Received new couch..HARD AS A ROCK not what I sat in at store. Was told would soften up. They sent a man out to inspect it and he also send was firm, would talk with his boss and PROMISED to get back to me.NEVER DID..contacted customer service,... Read more

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An attorney at our firm has run into the exact same issue, and we were told by Steinhafel's customer service that this is a common complaint but that if the tech can't "measure" a depression in the mattress then the criteria under the warranty are not met. The problem with the mattress appears to be that the material out of which the memory foam is made does not maintain its rigidity. While the mattress may "sit" properly, once someone lays... Read more

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Purchased a new mattress and bedroom set, over $1500. The salesman told us for $10 the would dispose our old king mattress. When they arrived they told us the mattress was too old (not even 10 yrs old). We told them that was not what we were told and that the mattress simply need to be thrown out in order to get the new one in. The young men said we are only allowed to dispose new items...what? Why would we ever have them throw out a new... Read more

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My parents spent over $2500.00 on 2 mattresses, box springs and a lower frame, because my mom cannot get into the bed if its too high. They are also in an assisted living complex. MEANING THEY CANNOT GET AROUND WITHOUT HELP! We paid to have it setup and the old mattresses disposed of. The "installers" which were no more than a couple kids, felt they didn't need the new frame so they just put the mattresses on the old frame and left the new frame... Read more

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First off... Go elsewhere. Here's why. They charge you top dollar for their products. They offer their so called "warranty". But don't tell you what the exclusions are. We bought a new Memory foam Mattress from these guys back in Feb 2011. Mattress has always been in a mattress protector as their salesman had requested. After 5 years, we started having sleeping problems. Pain in shoulders and neck. Come to find that the mattress is sagging and... Read more

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Steinhafels - Review in Furniture and Decor category from Park City, Kansas
1 of 3

Purchased L shaped couch for $2,500 and within a couple of weeks the cushions sunk so much that we were situng on a slant. They were flat like pancakes. The chase had springs that were not attached right and the cording around the cushions were cut off because the material was cut too short. One of the pillows seams came open. They let us replace it and decided to upgrade to thier top of the line couch made by king hickory now we have... Read more

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Three delivery drivers couldn't get a couch into my basement even though my wife and I were able to without damaging the product. Didn't take proper measurements or even bother removing the doors to create the room necessary to get the furniture into the house. On top of this blunder, when I went to remove legs from the couch, which would have made bringing the couch in even easier, all of the screws were stripped and incapable of being... Read more

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