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We bought a couch and loves eat from them took out the extended warranty after couple years leather and vinyl started to separate had to go through warranty company. You have to take pictures then resize them and then wait for a response, once you get that if they okay...
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3.1
Product
I didn't like
  • Great in store service
#1102767
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Bought the extended warranty thank God furniture is falling apart in less than a year They covered on the warranty The only problem I've been without a couch for over a month my friend bought almost the same leather furniture set for $1500 Their furniture is cheap the...
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1.2
#1101384
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Resolved

Steinhafels Wharehouse
Steinhafels Wharehouse
We bought a dining room table. When the dining room table was delivered the delivery team could not have been more rushed to get me to sign off and let them leave. While I could still hear the truck speeding away I notice awful gashes and scratches on the table. I...
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3.5
Product
I liked
  • Salesman
#1050455
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Steinhafels - King sized bed isn't king sized

Steinhafels
#1084282
2.3
Details
Had a steinhafela brand king sized mattress delivered on the 3rd of this month and instead of the 76x80 inch measurement of king sized mattresses it is 74x76. Not sure how this can happen.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
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Steinhafels Mattress Review

Steinhafels
#990067
1.7
Details
2 defective Dreams mattresses within 5 months
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Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Style and Design
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Steinhafels Delivery Service Review

Steinhafels
#957139
1.3
Details
Worst customer service. Delivery takes forever!! I should have gone to Ashley Furniture. I have used then before and their customer service was so much better.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Short Review on May 04, 2016

Steinhafels
#841694
Payed for a couch. Rented a trailor drove 45 minutes to pick up. Not there. Have family coming forvweekend and no couch. They offered free delivery next week!!! So now i have to rent a trailor again and they offered no credit no apologies.
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We went to buy a sectional couch. The sales rep was completely incompetent. She claimed they did not have a mirror image of the floor model, until we asked her to look again. She then forgot one of the pieces and charged us the delivery fee twice. Once the couch got...
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#1022153
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My husband and I are loyal customers of Steinhafels for over 15 years. We have had nothing but problems with Wells Fargo (the financial institution they use with numerous fraud cases in the courts) from setting up online payments to crediting payments and getting...
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1.6
#1006084
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I have had my lift chair for less than a year. the controller malfunctioned and a new one was installed. i made the call and they scheduled the repair without a problem, i had the controller go out again, but this time they referred me a a web site to fill out claim...
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Anonymous
Anonymous

Lift chair still not repaired !!!!

2.6
I didn't like
  • Time to repair defect when called
#957776
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Leather sofa set was delivered with a nick/cut in the leather. The store had the set in stock but ordered the wrong replacement sofa. As a result, the set was no longer available. They suggested trying to repair it which made it worst. The leather now looks burnt. In...
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Product
#956430
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Bought lift chair 9/23/15 for elderly mother who had a stroke. Paid for 5 year warranty. After 1 year, motor went out. Steinhafels didn't have replacement chair, had to take store credit. Paid another 317.00, in the Clearance dept. Wanted us to pay delivery charge...
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#952206
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I was introduced to Steinhafels at the Kenosha location in 2000, by a co-worker who said she knew of a store that carried the kind of contemporary furniture I was looking for. I made my first purchase of a living rm set. I ordered a pair of lamps out of their...
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3.5
Milwaukee County, Wisconsin
I liked
  • Pick up area staff
  • Selection
  • Mattress for the first 1-2 years
I didn't like
  • Poor customer service
#951757
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Contact Steinhafels

Headquarters Address:
Steinhafels,Inc.Headquarters
I-94 & County Hwy F (Exit 295) W231 N1013 County Hwy F
Waukesha, WI 53186-1502
Phone:
(866) 351-4600
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The salesman are liars. They push and push the warranty services they offer and don't stand by their word. I purchased a $3,000 couch and a $500 warranty plan. I called to have the couch serviced and they said the damage was 9 days ago and had to be reported within...
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1.8
Product
I didn't like
  • Poor customer service and communication
#940748
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