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Steinhafels Wharehouse
Steinhafels Wharehouse
We bought a dining room table. When the dining room table was delivered the delivery team could not have been more rushed to get me to sign off and let them leave. While I could still hear the truck speeding away I notice awful gashes and scratches on the table. I...
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We went to buy a sectional couch. The sales rep was completely incompetent. She claimed they did not have a mirror image of the floor model, until we asked her to look again. She then forgot one of the pieces and charged us the delivery fee twice. Once the couch got...
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#1022153
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My husband and I are loyal customers of Steinhafels for over 15 years. We have had nothing but problems with Wells Fargo (the financial institution they use with numerous fraud cases in the courts) from setting up online payments to crediting payments and getting...
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1.6
#1006084
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Steinhafels Mattress Review

Steinhafels
#990067
1.7
2 defective Dreams mattresses within 5 months
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Steinhafels Delivery Service Review

Steinhafels
#957139
1.3
Worst customer service. Delivery takes forever!! I should have gone to Ashley Furniture. I have used then before and their customer service was so much better.
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Short Review for May 04, 2016, Pc_order_processing

Steinhafels
#841694
Payed for a couch. Rented a trailor drove 45 minutes to pick up. Not there. Have family coming forvweekend and no couch. They offered free delivery next week!!! So now i have to rent a trailor again and they offered no credit no apologies.
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Customer Service Review

Steinhafels
#837049
I just bought a new house and I asked my friends and family for recommendations on where to get furniture. Their biggest recommendation was to NOT purchase from here. The reason was customer service, you can have the best prices, quality and whatever else but all of that doesn't mean anything if you have no customers.
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I have had my lift chair for less than a year. the controller malfunctioned and a new one was installed. i made the call and they scheduled the repair without a problem, i had the controller go out again, but this time they referred me a a web site to fill out claim...
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Anonymous
Anonymous

Lift chair still not repaired !!!!

2.6
I didn't like
  • Time to repair defect when called
#957776
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Leather sofa set was delivered with a nick/cut in the leather. The store had the set in stock but ordered the wrong replacement sofa. As a result, the set was no longer available. They suggested trying to repair it which made it worst. The leather now looks burnt. In...
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Product
#956430
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Bought lift chair 9/23/15 for elderly mother who had a stroke. Paid for 5 year warranty. After 1 year, motor went out. Steinhafels didn't have replacement chair, had to take store credit. Paid another 317.00, in the Clearance dept. Wanted us to pay delivery charge...
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I was introduced to Steinhafels at the Kenosha location in 2000, by a co-worker who said she knew of a store that carried the kind of contemporary furniture I was looking for. I made my first purchase of a living rm set. I ordered a pair of lamps out of their...
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3.5
I liked
  • Selection
  • Pick up area staff
  • Mattress for the first 1-2 years
I didn't like
  • Poor customer service
#951757
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The salesman are liars. They push and push the warranty services they offer and don't stand by their word. I purchased a $3,000 couch and a $500 warranty plan. I called to have the couch serviced and they said the damage was 9 days ago and had to be reported within...
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1.8
Product
I didn't like
  • Poor customer service and communication
#940748
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Ordered an expensive Tempur bed w/ adjustable frame that was supposedly in stock but would take 12 days to deliver. Accepted it for what it is even though my wife were sleeping terribly in old bed. 4 days before delivery called to confirm delivery time because it was...
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Contact Steinhafels

Headquarters Address:
Steinhafels,Inc.Headquarters
I-94 & County Hwy F (Exit 295) W231 N1013 County Hwy F
Waukesha, WI 53186-1502
Phone:
(866) 351-4600
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Awful customer service. They will hang up on you multiple times and then when you finally speak with a manager, they tell you that they will call you back and never do. They also have poor quality products that are expensive. We bought their nicest bed frame brand and...
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