Steinhafels

Ordered Chair and Otteman Jan 15, 2012. Was told to expect 4-6 weeks, even though this was a slipcovered set which they had covers in stock (they would not change). After 6 weeks, ...

Had a sofa and love seat delivered the day before christmas. When I got home home 2 of the reclining seats did not work plus the delivering material was left at the back door. I ...

Back on 1/28/2012 I bought a chair from Steinhafels. The chair I bought was perfect for me. It was a recliner. sat just the way I wanted it to sit. Did not like the fabric that was...

Ordered 2 sofas, a chair, 2 end tables and a cocktail table. On the first delivery, I had to reject the entire load as 4 out of the 6 pieces showed damage. On the second delivery...

We purchased a living room set on May 3, 2009, from Steinhafels in Greenfield. We were told there was a 1 year warranty on the furniture. On April 29, 2010 (4 days prior to the wa...

We purchased a bunk bed package for our daughter and waited patiently for a week for delivery. When the bed was delivered, the driver realized it was missing the side support stai...

Bought a Steinhafels Dreams mattress @ 18 months ago. It felt like sleeping in a pit after only a couple months.I have had their "technicians out twice who have both dismissed this...

Sit back and listen to my story. My wife and I purchased almost $7000.00 worth of chairs and end tables and itailian leather sofa, love seat and recliner. Delivery w...

I purchased the top of the line (King Hickory) special order leather sectional and 2 chairs. Shortly after the one year warranty, something rolled under the chair. When I looked ...

The kenosha store manager... she is rude to customers and employees.. i was in store few weeks ago... i was going to purchase living room set...and i was told a price quoted by sal...

My wife and I bought a Matress at Stenhafel's in Vernon Hills, IL over the weekend during their grand opening sale and were supposed to get it delivered yesterday. After multiple ...

Do not believe their ads... 30% off storewide is what ad reads. Except online items (which is most of the store), everyday low price items, clearance items.. etc. I had bee...

When purchasing a dining room set for $1,400.00, I was told that the lead time would be 3-4 weeks. The lead time was more than double that. This would have been fine if I wasn't mi...

THIS LETTER IS IN RESPONSE TO STEINHAFELS FURNITURE COMPANY IN WISCONSIN LACK OF DELIVERY ON THEIR WORD OF WARANTY.To STEINHAFELLS:Thank you for nothing nic...

I purchased a queen size mattress and box spring from Steinhaufels. The box spring was not in stock. After just the first night of sleeping on this mattress, i sunk into it. I am 1...

This is our third purchase from steinhafels that we have a complaint about with the customer service line, but is only happens when we purchase from their capitol dr location in mi...

Over 12 weeks ago I had ordered a replacement piece of glass for a coffee table i had purchased from your location. The glass broke after a candle fell on it. I thought this was ba...

Couch was falling apart in less than 2 months. Contacted customer service as everything directs you to do. No help. THey said there is a 1 month return policy. Sent out a ser...

Terrible quality-sofa is falling apart in 2 months-cushions are splitting at seams. We were told there is no warranty and we must have abused the couch by sitting on cushion backs-...

Purchased an air matress sleeper sofa less than 1 year ago for $1400- custom order only and slaesman had to "sell" it to us as the cost was much higher than we were willing to pay....

Bought a King size mattress for $1,000.00 from Steinhafels in June. I was supposed to be the firmest mattress they have, it is already sagging an inch on both sides of the bed. Cal...

Bought a couch a year ago and the warranty for $69.99. Used the cleaning solution on an off white linen couch; (followed the directions on the box)as the solution dried it left a ...

I bought a sofa and loveseat from steinhafles. it was delivered with a hole in it and several stains and wear marks. they told me it was custom ordered. they sent someone out to fi...

Me and my girlfriend wanted to but a bedroom set. we were told the dressers were in stock and the bed was on back order for a week and a half. we were then told we would be charged...

They sold me sofa extended service package which included a leather care kit in Jan. 2008. In Dec. 2008, I was able to get refilled protection cream as promised. In Oct., 2009, whe...

We ordered a bedroom set in Mid June of 2008. Our salesperson clearly stated that it would arrive early July 2008. This wasn't any sort of special order, just a standard bedroo...

Bought a reclining loveseat from Steinhafels for $700. Within a few months the seat started to dip toward the armrest. Checked under couch and seat was shredding on both sides. Cal...

I bought a couch from Steinhafel's. Within a couple of weeks the cushions went flat. They did replace.A couple of weeks after that the couch creaked loudly on one s...