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1.6 Based on 35 reviews
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  • Customers like
    • Pick up area staff 1
    • Salesman 1
    • Selection 1
  • Customers don't like
    • Poor customer service 8
    • Customer service 5
    • Poor management 3
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Purchased a new mattress and bedroom set, over $1500. The salesman told us for $10 the would dispose our old king mattress. When they arrived they told us the mattress was too old (not even 10 yrs old). We told them that was not what we were told and that the mattress simply need to be thrown out in order to get the new one in. The young men said we are only allowed to dispose new items...what? Why would we ever have them throw out a new... Read more

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My parents spent over $2500.00 on 2 mattresses, box springs and a lower frame, because my mom cannot get into the bed if its too high. They are also in an assisted living complex. MEANING THEY CANNOT GET AROUND WITHOUT HELP! We paid to have it setup and the old mattresses disposed of. The "installers" which were no more than a couple kids, felt they didn't need the new frame so they just put the mattresses on the old frame and left the new frame... Read more

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First off... Go elsewhere. Here's why. They charge you top dollar for their products. They offer their so called "warranty". But don't tell you what the exclusions are. We bought a new Memory foam Mattress from these guys back in Feb 2011. Mattress has always been in a mattress protector as their salesman had requested. After 5 years, we started having sleeping problems. Pain in shoulders and neck. Come to find that the mattress is sagging and... Read more

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Steinhafels - Review in Furniture and Decor category from Park City, Kansas
1 of 3

Purchased L shaped couch for $2,500 and within a couple of weeks the cushions sunk so much that we were situng on a slant. They were flat like pancakes. The chase had springs that were not attached right and the cording around the cushions were cut off because the material was cut too short. One of the pillows seams came open. They let us replace it and decided to upgrade to thier top of the line couch made by king hickory now we have... Read more

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Three delivery drivers couldn't get a couch into my basement even though my wife and I were able to without damaging the product. Didn't take proper measurements or even bother removing the doors to create the room necessary to get the furniture into the house. On top of this blunder, when I went to remove legs from the couch, which would have made bringing the couch in even easier, all of the screws were stripped and incapable of being... Read more

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Firstly.. They asked if I wanted it delivered.. Yes .. NO mention of delivery charge. $100. Do I want old mattress removed.. Yes No mention of $100. charge again.. I wanted Firm mattress. Well I am a small person .. I sink right in.. Now with 2-12 MONTH old mattress my back is starting to hurt.. Customer service Awful.. They asked if I wanted mattress pad.. Well mine was fine so I declined.. They did NOT tell me, if I didn't buy one I... Read more

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I recently purchased a clearance mattress from Steinhafels at a good deal. We were asked if we want the old mattress taken away. There was an extra charge to remove the mattress since the one we were purchasing was on clearance and for the ten bucks why not. We specifically told the sales person that it had stains on it from our four dogs. The sales persons response was "you can't believe the mattresses we get back" and off we went feeling good... Read more

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I called to complain ... no service or satisfaction.. supposed to be firm mattress .. You sink right into it. my two sons could not believe they called it firm... since I couldn't get to store my son and I ordered over phone.. they lied to me saying I had price concerns.. I was never concerned about price... I need a good nites sleep and don't get it.. I am buying another mattress and IT WILL NOT BE STEINHAFELS... They also never mentioned... Read more

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Payed for a couch. Rented a trailor drove 45 minutes to pick up. Not there. Have family coming forvweekend and no couch. They offered free delivery next week!!! So now i have to rent a trailor again and they offered no credit no apologies.

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I just bought a new house and I asked my friends and family for recommendations on where to get furniture. Their biggest recommendation was to NOT purchase from here. The reason was customer service, you can have the best prices, quality and whatever else but all of that doesn't mean anything if you have no customers.

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